CSV Contact Import Delays (app.zingle.me)

Incident

July 31, 3:07pm

CSV Contact Import Delays (app.zingle.me)

Status: closed

Start: July 31, 9:43am

End: July 31, 3:07pm

Duration: 5 hours 24 minutes

Affected Components:

app.zingle.me Zings Hospitality Integration System

Investigating

July 31, 9:43am

We are aware of an issue affecting CSV contact imports (Email and SFTP CSV files), which may be causing delays in the app.zingle.me environment. We're actively working on a resolution, and will continue to provide updates as we have them.

Monitoring

July 31, 10:37am

We've identified the source of the issues impacting contact imports, and have implemented a fix to resolve it. We are continuing to monitor services to ensure full recovery. Some services may continue to experience delayed contact imports as the system recovers. Any service seeing contact imports not working should reach out to Support for assistance.

Resolved

July 31, 3:07pm

This incident has been resolved.