Message Threads Not Loading In Inbox

Incident

June 06, 9:55am

Message Threads Not Loading In Inbox

Status: closed

Start: June 06, 9:26am

End: June 06, 9:55am

Duration: 29 minutes

Affected Components:

app.zingle.me app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Web Inbox Web Inbox Web Inbox

Investigating

June 06, 9:26am

We have identified an issue impacting the Concierge App, where users are unable to access their Concierge Inbox. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load message threads. We'll continue to post updates as we have them. We appreciate your patience

Investigating

June 06, 9:35am

We are continuing to investigate this issue.

Identified

June 06, 9:36am

The team has identified the cause of the issue and are working to send an update to services to fix inbox performance.

Resolved

June 06, 9:55am

Our Engineering team has made an update to resolve the issue with the Inbox. Please make sure to refresh your browser to load in messages.