Outbound messages not sending

Incident
May 08, 5:06pm

Outbound messages not sending

Status: closed
Start: May 08, 9:17am
End: May 08, 5:06pm
Duration: 7 hours 49 minutes
Affected Components:
app.zingle.me SMS Messaging
Investigating

May 08, 9:17am

May 08, 9:17am

We are currently investigating an issue with outbound messages not being sent from Concierge. Our development team has been alerted and is currently looking into the issue for a fix. Once we have more information we will update. Apologies for the issue and thank you for your patience.

Monitoring

May 08, 10:55am

May 08, 10:55am

A fix has been implemented by our Development team and we are continuing to monitor as we are now seeing successful messages both sent and received. We will continue to update on this issue, thanks for your patience.

Resolved

May 08, 5:06pm

May 08, 5:06pm

This incident has been resolved.