Sound and Desktop Notifications Not Working

Incident

March 27, 7:07pm

Sound and Desktop Notifications Not Working

Status: closed

Start: March 27, 12:45pm

End: March 27, 7:07pm

Duration: 6 hours 22 minutes

Affected Components:

app.zingle.me app-4.zingle.sea1.medallia.com Web Inbox Web Inbox

Investigating

March 27, 12:45pm

We have identified an issue where sound and desktop notifications are not working for some services. Our team is actively working on investigating and resolving these issues. Currently, desktop notifications for new messages may fail to arrive or may be significantly delayed. We'll continue to post updates as we have them. We appreciate your patience

Investigating

March 27, 1:01pm

We are continuing to investigate this issue.

Monitoring

March 27, 2:00pm

A fix has been implemented to resolve the issues affecting desktop notifications for new messages in the Concierge app. Some users may still see some old or previously delayed notifications. Any users still experiencing any issues should contact Support to further troubleshoot. We will continue to monitor system performance and appreciate your patience.

Resolved

March 27, 7:07pm

This incident has been resolved.