Outbound Messages issues

Incident

March 26, 5:56pm

Outbound Messages issues

Status: closed

Start: March 26, 5:14pm

End: March 26, 5:56pm

Duration: 42 minutes

Affected Components:

app.zingle.me app-4.zingle.sea1.medallia.com SMS Messaging SMS Messaging

Investigating

March 26, 5:14pm

We're investigating reports that outbound messages are failing to go through for some Concierge services. Our team is actively investigating these issues and working to resolve them as soon as possible. We'll provide updates as they are available

Monitoring

March 26, 5:32pm

A fix has been implemented and we are monitoring the results. Users should now be able to send messages. Some users may need to log out and back in for the change to take effect.

Resolved

March 26, 5:56pm

This incident has been resolved.