App-4 User Login Issues Resulting in 403 Error Page

Incident

January 21, 10:47pm

App-4 User Login Issues Resulting in 403 Error Page

Status: closed

Start: January 18, 8:58am

End: January 21, 10:47pm

Duration: 3 days 13 hours 49 minutes

Affected Components:

app-4.zingle.sea1.medallia.com Web Inbox

Investigating

January 18, 8:58am

We are investigating reports of users not being able to login to Concierge in the app-4.zingle.sea1.medallia.com environment. Users attempting to login are receiving a 403 error page. We're actively working on identifying the root cause of the issues and will provide an update as soon one is available.

Investigating

January 18, 2:27pm

A configuration update has been made to address the login issues. Users should now be able to login through SSO following the normal process.

Resolved

January 21, 10:47pm

This incident has been resolved.