Mobile Apps - Users are not able to login

Incident
January 12, 11:11am

Mobile Apps - Users are not able to login

Status: closed
Start: January 12, 9:45am
End: January 12, 11:11am
Duration: 1 hour 25 minutes
Affected Components:
Mobile Apps iOS App Android App
Investigating

January 12, 9:45am

January 12, 9:45am

We have identified an issue impacting the Concierge Mobile Apps (iOS, Android), where users are unable to login. We're actively working on identifying the root cause of the issues and deploying a fix. We'll continue to post updates here as needed, and appreciate your patience.

Monitoring

January 12, 10:37am

January 12, 10:37am

A fix has been released to address the issues impacting both Android and iOS Mobile apps, where users were unable to login. Some users may need to fully close the app or log out and back in for the changes to take effect.

Resolved

January 12, 11:11am

January 12, 11:11am

This incident has been resolved.