Delays Loading Concierge App and Sending Outbound Messages

Incident

September 09, 9:43am

Delays Loading Concierge App and Sending Outbound Messages

Status: closed

Start: September 08, 3:21pm

End: September 09, 9:43am

Duration: 18 hours 21 minutes

Affected Components:

app.zingle.me Web Inbox SMS Messaging Zings API

Investigating

September 08, 3:21pm

We have identified an issue impacting the Concierge App (app.zingle.me), where the loading the application or sending messages is taking a long time. We are actively investigating these issues and working on a resolution as soon as possible.

Investigating

September 08, 3:52pm

We are continuing to investigate this issue and it has been escalated with high priority. We'll continue to provide updates here as we have them

Monitoring

September 08, 8:57pm

A fix has been implemented to resolve the issues affecting the Concierge app in app.zingle.me environment and are seeing system recovery. Some users may need to refresh the page or re-open the Medallia Concierge Inbox to reconnect. Users still experiencing any issues should contact Support to further troubleshoot further. We will continue to monitor system performance and appreciate your patience.

Resolved

September 09, 9:43am

This incident has been resolved.