Analytics Message Volume reports not Populating

Incident

July 14, 2:45pm

Analytics Message Volume reports not Populating

Status: closed

Start: July 06, 11:42am

End: July 14, 2:45pm

Duration: 8 days 3 hours 3 minutes

Affected Components:

app.zingle.me app-4.zingle.sea1.medallia.com Analytics Analytics

Investigating

July 06, 11:42am

We're aware of an issue with Analytics Message data not fully populating. Our team is actively working to resolve these issues and re-populate the missing data. This is only impacting the Message Volume and Message Detail Analytics reports. We'll provide an update once available, and appreciate your patience.

Monitoring

July 07, 10:35am

A fix has been implemented to address the issues with the Analytics Message Volume reports not showing recent data. We are now working on re-populating the missing data from prior dates. We'll provide another update here once that finishes.

Resolved

July 14, 2:45pm

This incident has been resolved.