iOS Mobile App Notification Issues

Incident

April 13, 7:19am

iOS Mobile App Notification Issues

Status: closed

Start: April 10, 7:03am

End: April 13, 7:19am

Duration: 3 days 15 minutes

Affected Components:

Mobile Apps iOS App

Investigating

April 10, 7:03am

We are aware of an issue impacting iOS mobile app notifications. When a new message is received in the iOS app, no notification is given via pop-up banner or sound. We are working on providing a fix for this issue as soon as possible. Please continue to monitor here for updates.

Monitoring

April 11, 7:04am

We've resolved the issue affecting iOS Notifications in the Concierge Mobile App. iOS Users should use the 'Check Notification Status' within the App settings to ensure their device can successfully receive mobile notifications. Any users still experiencing issues should reach out via the Support Help Chat (Help > Chat with Us)

Resolved

April 13, 7:19am

This incident has been resolved.