Zingle App in SEA1 Not Loading

Incident

January 25, 5:13pm

Zingle App in SEA1 Not Loading

Status: closed

Start: January 25, 11:59am

End: January 25, 5:13pm

Duration: 5 hours 14 minutes

Affected Components:

app-1.zingle.sea1.medallia.com Web Inbox SMS Messaging

Investigating

January 25, 11:59am

We have identified an issue impacting the Zingle App in the Seattle-1 Environment (app-1.zingle.sea1.medallia.com), where users are unable to access their Inbox. We are actively investigating these issues and working on a resolution as soon as possible. We'll continue to post updates here as we have them and appreciate your patience.

Identified

January 25, 12:15pm

We are continuing to work on identifying the source of the issues, and have already implemented some steps to recover functionality. Progress has been made in identifying the root cause, and all teams remain engaged. We'll continue to post updates as we have them and appreciate your patience.

Monitoring

January 25, 1:02pm

We have identified an issue impacting the Zingle App, where users are unable to access their Inbox. Our team has made a number of adjustments, and users may already be able to access by refreshing the page or loading the app in a new window. We'll continue to post updates as we have them.

Monitoring

January 25, 2:57pm

We have confirmed these issues should be fully resolved. Some users may still need to refresh the page or re-open the Zingle App/Inbox to reconnect. Users still experiencing any issues should contact Support to further troubleshoot. We continue to monitor system performance and appreciate your patience.

Resolved

January 25, 5:13pm

This incident has been resolved.