On Call Engineers are Investigating an issue with 'Auto Recharge Successful' Emails

Informational

March 27, 12:31pm

On Call Engineers are Investigating an issue with 'Auto Recharge Successful' Emails

Status: closed

Date: March 27, 10:07am

End: March 27, 12:31pm

Duration: 2 hours 23 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America MMS Long Code, North America SMS Short Code, North America MMS Short Code, North America SMS Toll-Free, North America MMS Toll-Free Text-to-Speech TwiML

Investigating

March 27, 10:07am

Our monitoring systems have detected a potential issue with customers receiving 'Auto Recharge Successful' emails. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Identified

March 27, 10:15am

Our engineers have identified the issue 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Identified

March 27, 11:15am

Our engineers have identified an issue affecting 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Monitoring

March 27, 12:01pm

'Auto Recharge Successful' emails are now operating/sending normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Resolved

March 27, 12:31pm

The issue preventing 'Auto Recharge Successful' emails from sending has been resolved and Auto Recharge emails are operating normally at this time.