New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags

Informational

April 30, 1:38pm

New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags

Status: closed

Date: April 29, 1:40pm

End: April 30, 1:38pm

Duration: 23 hours 57 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America MMS Long Code, North America SMS Short Code, North America MMS Short Code, North America SMS Toll-Free, North America MMS Toll-Free Text-to-Speech TwiML

Investigating

April 29, 1:40pm

Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Identified

April 29, 2:24pm

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.

Identified

April 29, 3:27pm

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.

Identified

April 29, 5:33pm

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.

Identified

April 29, 10:33pm

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.

Identified

April 30, 6:31am

Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.

Resolved

April 30, 1:38pm

We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.