On Call Engineers are Investigating an Issue with the Phone Numbers API

Informational

April 30, 3:34pm

On Call Engineers are Investigating an Issue with the Phone Numbers API

Status: closed

Date: April 30, 2:18pm

End: April 30, 3:34pm

Duration: 1 hour 15 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America MMS Long Code, North America SMS Short Code, North America MMS Short Code, North America SMS Toll-Free, North America MMS Toll-Free Text-to-Speech TwiML

Investigating

April 30, 2:18pm

Our monitoring systems have detected a potential issue with the Phone Numbers API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Investigating

April 30, 2:28pm

We are currently investigating elevated latency for Twilio Phone Numbers API search. Customer may experience timeouts when searching for numbers via api. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

April 30, 2:59pm

Searches performed via the Twilio Phone Numbers API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Resolved

April 30, 3:34pm

We are no longer experiencing an issue with Twilio Phone Numbers API search. All systems are operational.