SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident
May 03, 4:36pm

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Status: closed
Start: May 03, 9:37am
End: May 03, 4:36pm
Duration: 6 hours 58 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

May 03, 9:37am

May 03, 9:37am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 03, 9:38am

May 03, 9:38am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 03, 10:43am

May 03, 10:43am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

May 03, 12:47pm

May 03, 12:47pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

May 03, 2:53pm

May 03, 2:53pm

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

May 03, 4:36pm

May 03, 4:36pm

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.