SIP Registration Failure on iOS Bria Softphone

Informational

May 04, 5:54am

SIP Registration Failure on iOS Bria Softphone

Status: closed

Date: May 04, 4:03am

End: May 04, 5:54am

Duration: 1 hour 50 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America MMS Long Code, North America SMS Short Code, North America MMS Short Code, North America SMS Toll-Free, North America MMS Toll-Free Text-to-Speech TwiML

Identified

May 04, 4:03am

We are currently investigating a service disruption that is causing SIP registration failures with 503/32008 errors on iOS Bria Softphone, while the same configurations work on PC and Android devices. The current workaround is to use a PC or Android device for SIP registration. We expect to provide another update in 2 hours or as soon as more information becomes available.

Resolved

May 04, 5:54am

Following a thorough investigation, we can confirm that Twilio’s services are operating as expected. The SIP registration issue appears to be specific to the interaction between Bria iOS and the Twilio registrar. No action is required for other platforms, and Twilio infrastructure is fully functional.