MMS Delivery Failures from a Subset of Twilio Long Codes to Liberty Media Puerto Rico

Incident
May 04, 6:47pm

MMS Delivery Failures from a Subset of Twilio Long Codes to Liberty Media Puerto Rico

Status: in progress
Start: May 04, 4:49pm
Affected Components:
3rd Party Providers Twilio MMS Long Code, North America
Investigating

May 04, 4:49pm

May 04, 4:49pm

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 04, 5:06pm

May 04, 5:06pm

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 04, 5:13pm

May 04, 5:13pm

We are continuing to work on a fix for this issue.

Identified

May 04, 5:15pm

May 04, 5:15pm

We are continuing to work on a fix for this issue.

Identified

May 04, 6:13pm

May 04, 6:13pm

Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

May 04, 6:47pm

May 04, 6:47pm

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.