MMS Delivery Delays from a Subset of Twilio Short Codes to Verizon United States

Incident

May 06, 8:05am

MMS Delivery Delays from a Subset of Twilio Short Codes to Verizon United States

Status: closed

Start: May 06, 3:48am

End: May 06, 8:05am

Duration: 4 hours 16 minutes

Affected Components:

3rd Party Providers Twilio MMS Short Code, North America

Investigating

May 06, 3:48am

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

May 06, 4:53am

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

May 06, 6:05am

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

May 06, 8:05am

The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.