SMS Delivery Delays from Twilio to Panhandle Telecommunication Systems Inc. United States

Incident

May 11, 12:28pm

SMS Delivery Delays from Twilio to Panhandle Telecommunication Systems Inc. United States

Status: closed

Start: May 11, 9:12am

End: May 11, 12:28pm

Duration: 3 hours 15 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America SMS Toll-Free, North America

Investigating

May 11, 9:12am

Twilio customers may be experiencing SMS delivery delays from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

May 11, 10:08am

We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

May 11, 12:10pm

We have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Resolved

May 11, 12:28pm

The incident has been resolved and SMS delivery from Twilio to Panhandle Telecommunication Systems Inc. network subscribers in the United States is operating normally.