Contact imports not being processed

Incident

May 11, 4:39pm

Contact imports not being processed

Status: closed

Start: May 11, 11:33am

End: May 11, 4:39pm

Duration: 5 hours 6 minutes

Affected Components:

app-1.zingle.sea1.medallia.com app-4.zingle.sea1.medallia.com Web Inbox Web Inbox SMS Messaging SMS Messaging Zings Zings Analytics Analytics API API Hospitality Integration System Hospitality Integration System

Update

May 11, 11:33am

We are currently experiencing an issue that is affecting manual Contact Imports within Concierge.
Please note that CSV imports via email and SFTP are not impacted and continue to function normally. However, manual uploads may fail to process at this time.
Our engineering team is actively working on a fix to restore full functionality. We apologize for any inconvenience and will provide further updates as they become available.

Resolved

May 11, 4:39pm

We are no longer experiencing an issue for manual Contact Imports within Concierge. Our engineering tea, has validated the fix and restored full functionality.
Thanks for your patience as we restored access to your services.