Outage on messaging insights
Informational
May 12, 3:01am
Outage on messaging insights
Status: closed
Date:
May 12, 3:00am
End:
May 12, 3:01am
Duration: 1 minute
Affected Components:
3rd Party Providers
Twilio
SMS Long Code, North America
MMS Long Code, North America
SMS Short Code, North America
MMS Short Code, North America
SMS Toll-Free, North America
MMS Toll-Free
Text-to-Speech
TwiML
Update
May 12, 3:00am
May 12, 3:00am
Few customers may have experienced failures in Messaging Insights between May 7, 2026 23:45 UTC and May 8, 2026 00:20 UTC, caused by a AWS outage. The impact has been mitigated.
Resolved
May 12, 3:01am
May 12, 3:01am
Incident closed.