SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire United States

Incident
May 12, 7:16pm

SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire United States

Status: closed
Start: May 12, 12:24pm
End: May 12, 7:16pm
Duration: 6 hours 51 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

May 12, 12:24pm

May 12, 12:24pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 12, 12:30pm

May 12, 12:30pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 12, 1:31pm

May 12, 1:31pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

May 12, 3:33pm

May 12, 3:33pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

May 12, 5:20pm

May 12, 5:20pm

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

May 12, 7:16pm

May 12, 7:16pm

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States is operating normally.