SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire United States

Incident

May 12, 1:31pm

SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire United States

Status: in progress

Start: May 12, 12:24pm

Affected Components:

3rd Party Providers Twilio SMS Short Code, North America

Investigating

May 12, 12:24pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 12, 12:30pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 12, 1:31pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.