SMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States

Incident
May 13, 10:40am

SMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States

Status: closed
Start: May 13, 9:27am
End: May 13, 10:40am
Duration: 1 hour 12 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

May 13, 9:27am

May 13, 9:27am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 13, 9:36am

May 13, 9:36am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 13, 9:53am

May 13, 9:53am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

May 13, 10:39am

May 13, 10:39am

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

May 13, 10:40am

May 13, 10:40am

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.