SMS Delivery Delays and Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States

Incident
May 15, 1:11am

SMS Delivery Delays and Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States

Status: in progress
Start: May 14, 11:54pm
Affected Components:
3rd Party Providers Twilio SMS Toll-Free, North America
Investigating

May 14, 11:54pm

May 14, 11:54pm

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 15, 12:09am

May 15, 12:09am

Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

May 15, 1:11am

May 15, 1:11am

We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.