SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

Incident
May 21, 4:12pm

SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

Status: closed
Start: May 20, 11:43am
End: May 21, 4:12pm
Duration: 1 day 4 hours 28 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America SMS Toll-Free, North America
Investigating

May 20, 11:43am

May 20, 11:43am

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 20, 11:54am

May 20, 11:54am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 20, 12:55pm

May 20, 12:55pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

May 20, 2:24pm

May 20, 2:24pm

We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

May 20, 4:45pm

May 20, 4:45pm

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 20, 5:47pm

May 20, 5:47pm

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Identified

May 20, 7:49pm

May 20, 7:49pm

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

Identified

May 20, 11:59pm

May 20, 11:59pm

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hour or as soon as more information becomes available.

Identified

May 21, 8:01am

May 21, 8:01am

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US with the exception of a subset of short codes, Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hour or as soon as more information becomes available.

Monitoring

May 21, 2:03pm

May 21, 2:03pm

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US , Our team has monitoring the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Resolved

May 21, 4:12pm

May 21, 4:12pm

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US , and we are resolve the issue.