SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States

Incident
May 21, 3:00pm

SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States

Status: in progress
Start: May 21, 1:35pm
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America SMS Toll-Free, North America
Investigating

May 21, 1:35pm

May 21, 1:35pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 21, 1:54pm

May 21, 1:54pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 21, 3:00pm

May 21, 3:00pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.