MMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States

Incident
May 22, 6:57pm

MMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States

Status: closed
Start: May 22, 1:03pm
End: May 22, 6:57pm
Duration: 5 hours 53 minutes
Affected Components:
3rd Party Providers Twilio MMS Short Code, North America
Investigating

May 22, 1:03pm

May 22, 1:03pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

May 22, 2:03pm

May 22, 2:03pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

May 22, 2:12pm

May 22, 2:12pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

May 22, 3:12pm

May 22, 3:12pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

May 22, 5:19pm

May 22, 5:19pm

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

May 22, 5:39pm

May 22, 5:39pm

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

May 22, 6:57pm

May 22, 6:57pm

The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.