SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident
June 02, 8:57am

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Status: closed
Start: June 01, 10:18am
End: June 02, 8:57am
Duration: 22 hours 38 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

June 01, 10:18am

June 01, 10:18am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

June 01, 10:22am

June 01, 10:22am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

June 01, 11:22am

June 01, 11:22am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

June 01, 12:04pm

June 01, 12:04pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

June 01, 1:05pm

June 01, 1:05pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

June 01, 3:06pm

June 01, 3:06pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Identified

June 01, 7:07pm

June 01, 7:07pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Monitoring

June 02, 2:27am

June 02, 2:27am

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

June 02, 4:31am

June 02, 4:31am

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to multiple networks in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

June 02, 8:36am

June 02, 8:36am

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Resolved

June 02, 8:57am

June 02, 8:57am

The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in the United States are operating normally.