SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident
June 01, 12:04pm

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Status: in progress
Start: June 01, 10:18am
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

June 01, 10:18am

June 01, 10:18am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

June 01, 10:22am

June 01, 10:22am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

June 01, 11:22am

June 01, 11:22am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

June 01, 12:04pm

June 01, 12:04pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.