SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems United States

Incident
June 12, 7:06pm

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems United States

Status: closed
Start: June 04, 12:51pm
End: June 12, 7:06pm
Duration: 8 days 6 hours 14 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America
Investigating

June 04, 12:51pm

June 04, 12:51pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

June 04, 1:51pm

June 04, 1:51pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

June 04, 2:17pm

June 04, 2:17pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

June 04, 3:17pm

June 04, 3:17pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

June 04, 5:18pm

June 04, 5:18pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Identified

June 04, 9:19pm

June 04, 9:19pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Identified

June 05, 5:20am

June 05, 5:20am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Identified

June 05, 9:21pm

June 05, 9:21pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Identified

June 06, 9:22pm

June 06, 9:22pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Identified

June 07, 9:31pm

June 07, 9:31pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Identified

June 08, 9:37pm

June 08, 9:37pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless network subscribers. Our team has identified the cause, and is working to resolve the issue. Additionally, we have observed a recovery in SMS delivery from Twilio to Panhandle Telecommunications Systems network subscribers. We will provide another update in 24 hours or as soon as more information becomes available.

Identified

June 09, 9:38pm

June 09, 9:38pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Identified

June 10, 9:39pm

June 10, 9:39pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Monitoring

June 11, 2:47pm

June 11, 2:47pm

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

June 11, 4:48pm

June 11, 4:48pm

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

June 11, 8:48pm

June 11, 8:48pm

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Monitoring

June 12, 4:53am

June 12, 4:53am

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

Resolved

June 12, 7:06pm

June 12, 7:06pm

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to United Wireless and Panhandle Telecommunications Systems network subscribers in the United States is operating normally.