SMS Delivery Failures from Twilio to Multiple Countries

Incident
June 07, 6:14am

SMS Delivery Failures from Twilio to Multiple Countries

Status: closed
Start: June 06, 6:33pm
End: June 07, 6:14am
Duration: 11 hours 40 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America SMS Toll-Free, North America
Investigating

June 06, 6:33pm

June 06, 6:33pm

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

June 06, 7:06pm

June 06, 7:06pm

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

June 06, 8:06pm

June 06, 8:06pm

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

June 06, 10:07pm

June 06, 10:07pm

Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

June 07, 12:11am

June 07, 12:11am

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

June 07, 2:12am

June 07, 2:12am

We have observed a recovery in SMS delivery from Twilio to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

June 07, 6:12am

June 07, 6:12am

We have observed a recovery in SMS delivery from Twilio to multiple countries and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Resolved

June 07, 6:14am

June 07, 6:14am

The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries is operating normally.