SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident
June 22, 3:15pm

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Status: closed
Start: June 22, 12:10pm
End: June 22, 3:15pm
Duration: 3 hours 4 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Identified

June 22, 12:10pm

June 22, 12:10pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

June 22, 1:12pm

June 22, 1:12pm

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

June 22, 3:15pm

June 22, 3:15pm

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.