SMS Delivery Failures From a Subset of Twilio Short Codes to Verizon United States

Incident
June 25, 7:50am

SMS Delivery Failures From a Subset of Twilio Short Codes to Verizon United States

Status: closed
Start: June 25, 5:09am
End: June 25, 7:50am
Duration: 2 hours 40 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

June 25, 5:09am

June 25, 5:09am

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

June 25, 5:43am

June 25, 5:43am

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

June 25, 7:50am

June 25, 7:50am

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.