MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident
June 28, 5:23am

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Status: closed
Start: June 27, 2:05pm
End: June 28, 5:23am
Duration: 15 hours 17 minutes
Affected Components:
3rd Party Providers Twilio MMS Short Code, North America
Investigating

June 27, 2:05pm

June 27, 2:05pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

June 27, 3:05pm

June 27, 3:05pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

June 27, 5:06pm

June 27, 5:06pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Investigating

June 27, 9:07pm

June 27, 9:07pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

Monitoring

June 28, 3:21am

June 28, 3:21am

We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

June 28, 5:23am

June 28, 5:23am

The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to the United States are operating normally.