SMS Delivery Delays from Network Subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers

Incident
July 01, 1:55am

SMS Delivery Delays from Network Subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers

Status: closed
Start: June 30, 11:01pm
End: July 01, 1:55am
Duration: 2 hours 53 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America SMS Toll-Free, North America
Investigating

June 30, 11:01pm

June 30, 11:01pm

Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

June 30, 11:13pm

June 30, 11:13pm

Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

July 01, 12:10am

July 01, 12:10am

We have observed a recovery in SMS delivery from network subscribers to Twilio United States, Canada, and Puerto Rico Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

July 01, 1:55am

July 01, 1:55am

The incident has been resolved and SMS delivery from mobile subscribers to Twilio United States Phone Numbers, Twilio Canada Phone Numbers, and Twilio Puerto Rico Phone Numbers is operating normally.