SMS Delivery Delays and Failures from Twilio to Liberty Mobile Puerto Rico

Incident
July 01, 7:26am

SMS Delivery Delays and Failures from Twilio to Liberty Mobile Puerto Rico

Status: closed
Start: July 01, 3:06am
End: July 01, 7:26am
Duration: 4 hours 19 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America SMS Toll-Free, North America
Investigating

July 01, 3:06am

July 01, 3:06am

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 01, 3:31am

July 01, 3:31am

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

July 01, 4:31am

July 01, 4:31am

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

July 01, 4:32am

July 01, 4:32am

We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

July 01, 6:39am

July 01, 6:39am

We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Resolved

July 01, 7:26am

July 01, 7:26am

The incident has been resolved and SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico is operating normally.