High Number of 500s Returned by Pied-Piper-Api Due to Elasticsearch Timeouts
Informational
July 01, 12:31pm
High Number of 500s Returned by Pied-Piper-Api Due to Elasticsearch Timeouts
Status: closed
Date:
July 01, 12:30pm
End:
July 01, 12:31pm
Duration: 1 minute
Affected Components:
3rd Party Providers
Twilio
SMS Long Code, North America
MMS Long Code, North America
SMS Short Code, North America
MMS Short Code, North America
SMS Toll-Free, North America
MMS Toll-Free
Text-to-Speech
TwiML
Update
July 01, 12:30pm
July 01, 12:30pm
Twilio pied-piper-api was degraded for 10 minutes between 08:46 and 08:56 Pacific Time on 07/01/2026. During this period of time customers may have experienced High number of 500s returned by pied-piper-api due to Elasticsearch timeouts. The issue has now been resolved.
Resolved
July 01, 12:31pm
July 01, 12:31pm
Incident closed.