SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

Incident
July 06, 1:04am

SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in United States

Status: closed
Start: July 05, 6:51pm
End: July 06, 1:04am
Duration: 6 hours 12 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America
Investigating

July 05, 6:51pm

July 05, 6:51pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 05, 7:52pm

July 05, 7:52pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 05, 8:53pm

July 05, 8:53pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

July 05, 10:55pm

July 05, 10:55pm

We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

July 06, 1:04am

July 06, 1:04am

The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to affected networks in the United States are operating normally.