SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident
July 06, 5:16pm

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Status: closed
Start: July 06, 2:53pm
End: July 06, 5:16pm
Duration: 2 hours 22 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

July 06, 2:53pm

July 06, 2:53pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 06, 3:02pm

July 06, 3:02pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

July 06, 3:13pm

July 06, 3:13pm

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

July 06, 5:16pm

July 06, 5:16pm

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.