SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

Incident

July 09, 9:12am

SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

Status: closed

Start: July 09, 5:13am

End: July 09, 9:12am

Duration: 3 hours 58 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America SMS Toll-Free, North America

Investigating

July 09, 5:13am

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

July 09, 6:14am

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

July 09, 8:06am

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

July 09, 8:21am

We have observed a recovery in SMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

July 09, 9:12am

The incident has been resolved and SMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States is operating normally.