On Call Engineers are Investigating an increase in 30003 and 30005 errors for outbound SMS

Informational
July 09, 6:07pm

On Call Engineers are Investigating an increase in 30003 and 30005 errors for outbound SMS

Status: closed
Date: July 09, 5:30pm
End: July 09, 6:07pm
Duration: 36 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America MMS Long Code, North America SMS Short Code, North America MMS Short Code, North America SMS Toll-Free, North America MMS Toll-Free Text-to-Speech TwiML
Investigating

July 09, 5:30pm

July 09, 5:30pm

Our monitoring systems have detected a potential issue with an increase in 30003 and 30005 errors when sending outbound SMS to some carriers in the US. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Resolved

July 09, 6:07pm

July 09, 6:07pm

We have fully investigated the increase in errors when sending outbound SMS triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.