On Call Engineers are Investigating

Informational

July 10, 11:04am

On Call Engineers are Investigating

Status: closed

Date: July 10, 7:41am

End: July 10, 11:04am

Duration: 3 hours 22 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America MMS Long Code, North America SMS Short Code, North America MMS Short Code, North America SMS Toll-Free, North America MMS Toll-Free Text-to-Speech TwiML

Investigating

July 10, 7:41am

Our monitoring systems have detected a potential issue with Receiving WhatsApp BSUID on the from parameter before the announced rollout. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Investigating

July 10, 8:10am

We are continuing to investigate this issue.

Monitoring

July 10, 8:27am

Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Monitoring

July 10, 10:27am

Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We are continuing to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

July 10, 11:04am

We are no longer experiencing issues with webhook processing for WhatsApp Conversations. This incident has been resolved.