SMS Delivery Delays and Failures from Twilio Phone Numbers to T-Mobile United States

Incident
July 16, 6:30pm

SMS Delivery Delays and Failures from Twilio Phone Numbers to T-Mobile United States

Status: closed
Start: July 16, 2:14pm
End: July 16, 6:30pm
Duration: 4 hours 15 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America SMS Toll-Free, North America
Investigating

July 16, 2:14pm

July 16, 2:14pm

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 16, 2:21pm

July 16, 2:21pm

Twilio customers may be experiencing SMS and MMS delivery delays and failures from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 16, 3:23pm

July 16, 3:23pm

Twilio customers may be experiencing SMS and MMS delivery delays and failures from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

July 16, 4:28pm

July 16, 4:28pm

We have observed a recovery in SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

July 16, 6:30pm

July 16, 6:30pm

The incident has been resolved and SMS and MMS delivery from Twilio Phone Numbers to T-Mobile network subscribers in the United States is operating normally.