App / Inbox Outage - Investigating

Incident
July 23, 1:16am

App / Inbox Outage - Investigating

Status: in progress
Start: July 22, 12:05pm
Affected Components:
app.zingle.me Web Inbox SMS Messaging Zings Analytics API Hospitality Integration System
Update

July 22, 12:05pm

July 22, 12:05pm

We have identified an issue impacting the Concierge App, where users were unable to access their Concierge Inbox. Currently, the app  functionality is restored and performance is back to normal. 

Our team is actively working on investigating and the root cause of  these issues.
We'll continue to post updates as we have them. We appreciate your patience


Update

July 23, 1:16am

July 23, 1:16am

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. 

Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues.

We're continuing to monitor system performance and ensure full recovery.