SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Dish United States

Incident
July 24, 1:51am

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Dish United States

Status: closed
Start: July 23, 2:59pm
End: July 24, 1:51am
Duration: 10 hours 51 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

July 23, 2:59pm

July 23, 2:59pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 23, 3:16pm

July 23, 3:16pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 23, 4:17pm

July 23, 4:17pm

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

July 23, 4:36pm

July 23, 4:36pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 23, 5:43pm

July 23, 5:43pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

July 23, 7:44pm

July 23, 7:44pm

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

July 23, 11:55pm

July 23, 11:55pm

We have observed a recovery in SMS delivery receipts from Twilio Short Codes to Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

July 24, 1:51am

July 24, 1:51am

The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Dish network subscribers in the United States are operating normally.