SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United States Short Codes

Incident
July 27, 1:15am

SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United States Short Codes

Status: closed
Start: July 24, 8:46pm
End: July 27, 1:15am
Duration: 2 days 4 hours 28 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

July 24, 8:46pm

July 24, 8:46pm

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

July 24, 9:49pm

July 24, 9:49pm

Twilio customers may be experiencing SMS delivery failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

July 24, 11:56pm

July 24, 11:56pm

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Investigating

July 25, 4:01am

July 25, 4:01am

Twilio customers may be experiencing SMS delivery delays and failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue.We will provide another update in 8 hours or as soon as more information becomes available.

Investigating

July 25, 12:02pm

July 25, 12:02pm

Twilio customers may be experiencing SMS delivery failures from network subscribers in the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

Investigating

July 26, 4:02am

July 26, 4:02am

Twilio customers may be experiencing SMS delivery failures from the United States to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

Identified

July 26, 7:01pm

July 26, 7:01pm

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio United States Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 26, 8:04pm

July 26, 8:04pm

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio United States Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

July 26, 10:44pm

July 26, 10:44pm

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

July 27, 12:50am

July 27, 12:50am

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United States Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Resolved

July 27, 1:15am

July 27, 1:15am

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio United States Short Codes is operating normally.