SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

Incident
July 28, 1:41am

SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

Status: closed
Start: July 27, 6:12pm
End: July 28, 1:41am
Duration: 7 hours 28 minutes
Affected Components:
3rd Party Providers Twilio SMS Long Code, North America SMS Short Code, North America SMS Toll-Free, North America
Investigating

July 27, 6:12pm

July 27, 6:12pm

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 27, 6:34pm

July 27, 6:34pm

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 27, 7:34pm

July 27, 7:34pm

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

July 27, 9:35pm

July 27, 9:35pm

Twilio customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Monitoring

July 27, 11:40pm

July 27, 11:40pm

We have observed a recovery in SMS delivery from Twilio to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

July 28, 1:41am

July 28, 1:41am

The incident has been resolved and SMS delivery from Twilio to T-Mobile network subscribers in the United States is operating normally.