MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident
July 29, 5:54pm

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Status: closed
Start: July 29, 2:09pm
End: July 29, 5:54pm
Duration: 3 hours 44 minutes
Affected Components:
3rd Party Providers Twilio MMS Short Code, North America
Investigating

July 29, 2:09pm

July 29, 2:09pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 29, 2:44pm

July 29, 2:44pm

Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

July 29, 3:52pm

July 29, 3:52pm

We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

July 29, 5:54pm

July 29, 5:54pm

The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on affected networks in the United States are operating normally.