On Call Engineers are Investigating

Informational

July 29, 6:28pm

On Call Engineers are Investigating

Status: closed

Date: July 29, 4:55pm

End: July 29, 6:28pm

Duration: 1 hour 32 minutes

Affected Components:

3rd Party Providers Twilio SMS Long Code, North America MMS Long Code, North America SMS Short Code, North America MMS Short Code, North America SMS Toll-Free, North America MMS Toll-Free Text-to-Speech TwiML

Investigating

July 29, 4:55pm

Our monitoring systems have detected a potential issue with Studio Timers failing to schedule causing workflow failure. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Investigating

July 29, 5:27pm

We are investigating a small number of Send & Wait for Reply widgets in studio are failing to take the no reply transition, also a small number of add Twiml redirect widgets in studio are failing to take the timeout transition.. We expect to provide another update in 1 hour or as soon as more information becomes available

Resolved

July 29, 6:28pm

The issu about Studio Timers failing to schedule causing workflow failure has been resolved and it is operating normally at this time.