MMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident
July 30, 12:47pm

MMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Status: closed
Start: July 30, 11:06am
End: July 30, 12:47pm
Duration: 1 hour 40 minutes
Affected Components:
3rd Party Providers Twilio MMS Short Code, North America
Investigating

July 30, 11:06am

July 30, 11:06am

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

July 30, 11:37am

July 30, 11:37am

Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

July 30, 11:38am

July 30, 11:38am

We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

July 30, 12:47pm

July 30, 12:47pm

The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.