SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States

Incident
August 03, 11:00am

SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States

Status: closed
Start: August 03, 10:01am
End: August 03, 11:00am
Duration: 58 minutes
Affected Components:
3rd Party Providers Twilio SMS Short Code, North America
Investigating

August 03, 10:01am

August 03, 10:01am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified

August 03, 10:02am

August 03, 10:02am

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

August 03, 10:59am

August 03, 10:59am

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Resolved

August 03, 11:00am

August 03, 11:00am

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States is operating normally.